My business: Ricardo Filho, Sales Manager at HILTI

Can you tell us a little about Hilti?

Hilti is a global company that offers innovative solutions for the construction industry, focusing on productivity, safety and sustainability. We are known for using cutting-edge technology and for our direct sales model, where team members work directly with our customers all over the world.

Our solutions cover diverse applications such as modular supports, anchorages, passive fire protection and much more.

How is a day in your role?

As Sales Manager, I manage the commercial service for major energy projects nationwide, serving as the main point of contact between Hilti and our customers. My day-to-day is very dynamic and involves the integration of various project stages, from sales planning, specifications and bills of materials to the execution of orders. All this is coordinated through cross-functional teams, including sales, engineering, logistics and maintenance, to ensure customer needs are met from end to end.

What are your daily challenges?

Every day brings new challenges, such as aligning expectations between clients and internal capabilities, keeping project delivery schedules on track, and ensuring effective collaboration between teams with different priorities. The biggest daily challenge is balancing all these responsibilities in large-scale, highly complex projects, where every detail is crucial.

I see a constant evolution, both in myself and in the company. I’ve learned to deal with more complex and challenging projects, and Hilti continues to grow

What’s your favourite part in working at Hilti?

Seeing the concrete results of teamwork, whether it’s the success of a project or clients’ satisfaction when they realise the value of the solutions we deliver – really being a construction partner for our clients and adding value to their processes.

What has been your greatest achievement as a Hilti employee?

Leading efforts that have resulted in sustainable growth in the energy segment every year. This has been achieved through a well-defined strategy, aligning customer needs with our best solutions and coordinating the team to ensure excellence at every project stage. In addition, we have managed to increase sales by product line, demonstrating the strength and relevance of our portfolio in the market. This achievement is a reflection of teamwork, customer focus and constant dedication to overcoming challenging targets.

What has changed since your first day at Hilti?

I see a constant evolution, both in myself and in the company. I’ve learned to deal with more complex and challenging projects, and Hilti continues to grow, investing in technology and innovation to offer even more efficient solutions to our customers. This culture of learning and innovation is what makes Hilti such an inspiring place to work.

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